Shipping Policy

Last updated: August 25, 2026

Where We Ship

We currently ship to addresses within the United States. We don't ship internationally yet — join our email list and we'll let you know when that changes.

Shipping Cost

Shipping is free on every order. No minimums, no codes, no surprises at checkout.

Processing Time

Orders are processed within 1–3 business days of being placed. During launch periods and holiday sales, processing may take an extra day — if that happens with your order, we'll email you.

Orders placed on weekends or US holidays begin processing the next business day.

Delivery Time

Once your order ships, standard delivery typically takes 5–11 business days within the US.

Putting those together, most orders arrive within 6–14 business days of purchase. We know that's not overnight — we prioritize keeping the product affordable and shipping free over paying for rush freight, and we'd rather tell you the honest timeline than a pretty one.

Tracking

Every order ships with tracking. You'll receive a tracking number by email as soon as your order is on its way, and you can follow it anytime at our Track Your Order page.

Tracking can take 24–48 hours to show its first scan after you receive the number. If it looks stuck at "label created" for a day or two, that's normal — carriers scan in batches.

If Your Order Is Late

If your tracking hasn't updated in 7 days, or your order hasn't arrived within 20 business days of purchase, email us with your order number. We'll investigate with the carrier, and if your package is lost, we'll send a replacement or refund you in full — your choice.

Wrong Address

If you notice an address mistake, email us within 12 hours of ordering and we'll correct it. Once an order has shipped, we can't reroute it. If a package is returned to us because of an address error, we'll reship it to the corrected address.

Damaged in Transit

If your pouch arrives damaged, email us a photo within 7 days of delivery and we'll send a replacement right away — no need to ship anything back.

Order Changes & Cancellations

Need to change or cancel? Email us within 12 hours of placing your order and we'll take care of it. After an order enters processing, we can't cancel it — but every order is covered by our 30-day money-back guarantee, so you're never stuck.

Questions

Fill out our contact page and a real person will get back to you within one business day.